Refund & Cancellation Policy
Last Updated: May 2026
At Zofico, we strive to provide high-quality educational services, language training programs, study abroad guidance, and digital learning resources. Please read our Refund & Cancellation Policy carefully before purchasing any course or service from our website www.zofico.in.
1. Digital Products & Online Courses
Zofico primarily offers digital educational products and services, including:
- Online live classes
- Recorded video courses
- Downloadable study material
- Practice tests
- Language learning programs
- Counseling and consultancy services
As these are non-tangible and digitally accessible products, refunds are generally not applicable once:
- the course is purchased,
- access credentials are issued,
- downloadable material is provided,
- or the student attends any live/recorded session.
2. Eligibility for Refund
Refund requests may only be considered under the following conditions:
Eligible Situations
- Duplicate payment made by mistake
- Technical issue from our side preventing course access
- Incorrect course enrollment due to system error
- Payment deducted but course access not provided
- Course cancellation by Zofico
Refund approval shall be at the sole discretion of Zofico after proper verification.
3. Non-Refundable Situations
Refunds shall NOT be provided in the following cases:
- Change of mind after purchase
- Lack of usage of course
- Failure to attend classes
- Personal schedule conflicts
- Dissatisfaction after accessing course material
- Delay in learning progress/results
- Device or internet-related issues at the student’s end
- Partial course usage
- Downloaded study materials
- Promotional or discounted purchases
4. Demo Classes & Counseling
Free demo classes and counseling sessions are provided only for guidance purposes and do not guarantee:
- admission,
- visa approval,
- immigration approval,
- job placement,
- language score,
- or study abroad success.
5. Refund Request Timeline
Any refund request, if applicable, must be submitted within:
- 7 days of payment date
Requests submitted after this duration may not be considered.
6. Refund Processing Time
Approved refunds shall be processed within:
- 7–14 business working days
The refund amount will be credited through the original payment method used during purchase.
7. Chargebacks & Payment Disputes
Users are requested to contact Zofico support before initiating any chargeback or payment dispute with banks/payment gateways.
Fraudulent chargebacks or misuse may result in:
- permanent account suspension,
- denial of future services,
- and legal action if required.
8. Study Abroad & Consultancy Services
Processing fees, consultancy charges, application fees, embassy fees, university charges, or third-party payments made on behalf of students may be non-refundable depending upon the policies of respective institutions or authorities.
Zofico shall not be held responsible for:
- visa refusals,
- embassy decisions,
- university admission rejection,
- delayed processing,
- or policy changes by third parties.
9. Policy Updates
Zofico reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Updated policies will be published on this page.
10. Contact Information
For any refund-related queries, users may contact us at:
📧 Email: spsharmaindia11@gmail.com
🌐 Website: www.zofico.in
